At least send an email with these updated terms and conditions to your program members. They are quick to offer promotional emails or mailers about offers and specials, but can't notify their card holders who have comp money, that is will be lost because of a change in terms and conditions of the program. Closing an account with close to $100 in comps without sending a message, email, text, etc was a little shady and really rubbed me the wrong way. I understand closing dormant accounts, especially if there is a zero balance on comps or play. My $100 bucks in comps that I had been accumulating for several years, gone. This visit was within that 18 month period, but I was told, 'the terms and conditions of the program changed, and they changed that to 12 months'. In the past, if your card was not used for a period of 18 months or longer, it would reset your comps or close your account.
This trip was nothing out of the ordinary, until I attempted to use comps from my card, I had built up with previous stays. There are low limits on table games, which is something that is rare on the strip. All the employees are friendly and social. It has always been an enjoyable place to place, and one of the few places on the strip that your money seems to last, to be able to play a little while. In the midst of all the hustle and bustle of the mega casinos, is Casino Royale.
